FAQs
TEMPUR Product FAQs
Buying a new mattress is a big investment. It's something you'll spend a third of your life sleeping on for the next 10-15 years (as long as you choose the right one of course).
We know that TEMPUR is unique and different from conventional mattresses. So to help you decide if a TEMPUR Mattress could be right for you, we've compiled a list of frequently asked questions.
Q: How is a TEMPUR mattress different?
A: The temperature-sensitive TEMPUR material conforms to the shape of your body, allowing your spine and joints to rest in their natural positions. Most other mattresses do not offer as good body conformity as a TEMPUR mattress.
Q: Why is this better?
A: By conforming to your body, the TEMPUR mattress reduces discomfort caused by pressure points by redistributing pressure so that you can immediately relax into your most comfortable sleeping position and remain fully supported throughout the night. The reduction of pressure points helps to reduce tossing and turning, enabling you to enjoy longer deep sleep cycles and better quality sleep, so you’ll wake up feeling more refreshed.
Q: So what is in the TEMPUR material and how does it work?
A: The TEMPUR material is composed of billions of visco-elastic spherical shaped, open cells. The cells respond to your body temperature and weight, then shift and re-organise their positions to mould to the exact contours of your body. The material becomes softer in warmer areas (where your body is making the most contact with the surface) and remains firmer in cooler areas (where less body contact is being made). This results in the redistribution of pressure and the reduction discomfort caused by pressure points.
Q: What maintenance does the TEMPUR mattress need?
A: No particular maintenance is needed. Most of our mattress covers can be
easily removed and machine washed in accordance with the washing
instructions.
*Please note that mattress covers from the TEMPUR Deluxe range cannot
be washed, they can be removed only for airing.
Q: Do I need to flip the TEMPUR mattress?
A: No, flipping is not required. Flipping of a mattress is required to prevent sagging or indentations in certain mattresses. It is not required for a TEMPUR mattress as the TEMPUR material will always return to its original shape.
Q: Can TEMPUR pillows be washed?
A: TEMPUR pillows cannot be washed, however the covers can be removed and
machine-washed in accordance with the washing instructions.
*This is with the exception of the TEMPUR EasyClean Pillow. The entire
EasyClean Pillow can be washed and tumble dried.
Q: Will I feel hotter sleeping on a TEMPUR mattress?
A: The TEMPUR material does not generate heat to make you feel hotter, it responds to your body’s temperature. For those who want a cooler option, we would recommend our Breeze or CoolTouch TM mattress range.
Q: How is NASA associated with TEMPUR?
A: At the heart of each mattress and pillow we create is our iconic TEMPUR® Material, born from NASA technology. In the late 1960s, NASA scientists invented a completely new material that was then used onboard the Space Shuttles. Our founders realized the material’s unique potential. So they took that original NASA invention and spent years perfecting it into TEMPUR® Material and created the world’s first viscoelastic mattress and pillow.
Q: Which is the best out of TEMPUR’s 4 mattress feels?
A: All of TEMPUR’s 4 mattress feels (Original, Cloud, Sensation & Hybrid) are made to provide the same level of superior comfort and support. As some people enjoy a firmer mattress while other enjoy a softer one, TEMPUR produced different feels to suit different preferences. But rest assured that the level of support will not be compromised regardless of which feel you end up choosing. It is recommended to try out the mattresses at our stores to determine your preference.
Q: How do I choose the TEMPUR pillow which is most suitable for me?
A: TEMPUR has a whole range of pillows suited to different sleeping positions. The pillows also come in different heights to suit various body sizes and preferences. To determine which pillow would be ideal for you, we recommend that you come down to our stores to try them out.