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Return policy

We’re passionate about delivering your best night’s sleep, hence our dedication to providing you high quality products with the confidence to extend long warranties (15 years limited warranty for mattresses; 3 years for pillows). More details are explained on our 'Warranty Information' page. 
 
Because mattresses and pillows are regarded as highly personal items, which are generally expected to meet the highest hygiene standards, we are unable to support unconditional returns.
 
Any case valid for a return is applicable only for clear reasons, like in the event that the product is damaged, faulty, or if it is not what you have ordered. Any such cases have to be reported at time of delivery. (Note: verification and validation of claim is required at time of delivery). More details are explained in our terms and conditions page.
 
For further details, please refer to our Terms & Conditions or email your query to customerservice@tempur.com.sg.